At Into3D, we understand that you have entrusted us with engraving a special photo for you, so we treat each and every image as if it were our own. However, if you feel that we have not met your expectations, let us know and we will do everything in our power to make you happy.
Contact us and let us know what you do not like about your crystal and what you would like us to do to correct it. We will then send you a prepaid return label.
Upon receipt, we will replace the crystal free of charge (one time). If you are still unhappy with our work or simply do not wish to keep it, we will gladly refund your money minus a 25% customization fee.